EtQ, Inc.
  • 11-Apr-2017 to 10-Jun-2017 (EST)
  • Tech Support
  • Tucson, AZ, USA
  • Full Time

EtQ, Inc. Where the Journey to Innovation Begins!

 

Who We Are

EtQ is the leader in Quality and Environmental Health and Safety Management Software Solutions in the industry.  Founded in 1992 by principals with over 20 years of experience in enterprise software applications and over 20 years of experience in compliance management, EtQ is the preferred solution for Fortune 100 companies and startup companies alike. We work with some of the largest organizations in the world such as Boar's Head, Chobani, FujiFilm, US Airways, Kimberly-Clark, Virgin America. 

 

Who are Our Employees

At EtQ, it is all about our employees!  We encourage our employees to think big and collaborate in everything they do. Working at EtQ is unique in that you are not just aware of the strategic vision of the company; you are a part of it. Every employee is a critical component to the ever-growing success of the organization.

 

Who are We Looking For

We are currently looking for a Technical Support Specialist to join our growing team.  In this position, you will provide support for our customers. This position is located in our Tucson, AZ office.

 

What to expect in the role                                                                     

  • Work Help Desk tickets from customers for supported products and platforms.
  • Work directly with customers to understand and resolve their issues.
  • Conduct/facilitate customer calls as needed.
  • Maintain communication with customers on open issues to provide status and updates as appropriate.
  • Work as a team player and work together to exceed departmental goals and objectives.
  • Process support requests from internal employees as needed.
  • Maintain and expand knowledge of supported Technology and platforms.
  • Interface with other EtQ departments located in the US and abroad.
  • Stay current with corporate and Support Department policies and procedures.
  • Work on training goals set in training plan.
  • De-escalate tough customer situations
  • Coordinate referrals to appropriate technical, services or sales personnel for follow-up.
  • Self-train or request formal training on new features or bug fixes to be prepared for customer questions on new products and features.
  • Work OT when asked and at times last minute.
  • Be flexible with work schedule to meet staffing/shift needs in a 24x7 365 Support Department.

 

What you need to succeed

  • Experience supporting Enterprise Software highly desired
  • Self-starter attitude with the ability to learn new technologies quickly
  • Experience with Python and/or Java scripting language
  • Coding experience
  • Experience with Windows and Linux environments.
  • Experience with SQL

 

What EtQ Offers You

Compensation and Benefits include:

  • Base salary plus bonus opportunities
  • Medical Insurance
  • Dental/vision insurance
  • Flexible Spending Account
  • 401K with company match
  • Paid Vacation days, Holidays and PTO

Additionally, the following benefits are provided to full-time employees and are paid in full by EtQ

  • Life and Accidental Death & Dismemberment insurance
  • Long-term disability
  • Short-term disability

EEO/AA M/F/V/H

 

EtQ, Inc.
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