EtQ, Inc.
  • 06-Jun-2017 to 05-Aug-2017 (EST)
  • Services
  • Farmingdale, NY, USA
  • Full Time

EtQ, Inc. Where the Journey to Innovation Begins!

 

Who We Are

EtQ is the leader in Quality and Environmental Health and Safety Management Software Solutions in the industry.  Founded in 1992 by principals with over 20 years of experience in enterprise software applications and over 20 years of experience in compliance management, EtQ is the preferred solution for Fortune 100 companies and startup companies alike. We work with some of the largest organizations in the world such as Chobani, Boar's Head, US Airways, Kimberly-Clark, FujiFilm, and Virgin America.

 

Who are Our Employees

At EtQ, it is all about our employees!  We encourage our employees to think big and collaborate in everything they do. Working at EtQ is unique in that you are not just aware of the strategic vision of the company; you are a part of it. Every employee is a critical component to the ever-growing success of the organization.

 

Who are we looking for

We are currently looking for a Professional Services Administrative Assistant to join our growing team.  

What to expect in the role

  • Update all assignments in Reliance and In Contact (projects and activities)
  • Document projects for quality assurance
  • Review projects for process compliance
  • Monitor and update assigned Help Desk calls as needed
  • Track all activities of assigned projects
  • Monitor billing of all assigned billable projects
  • Request quotes from Sales for additional services
  • Schedule meetings between EtQ and customers as needed
  • Attend project management meetings with customers as needed and as assigned
  • Facilitate scheduling and attend Sales/Services and Transfer of Knowledge meetings
  • Review upcoming tasks for assigned projects and assign work as needed
  • Report status of projects to Implementation Consultants and management
  • Research billing issues and perform problem resolution
  • Update Services Billing and PM Report on weekly basis to accurately reflect projected quarterly billing, project status, etc.
  • Register New Customers - Add new Customer Profile to CDB, generate license keys, facilitate shipment of software to new customers, and setup/distribute named caller login info for customer's area of etq.com
  • Update Named Callers Consult with team to determine if person requesting to be named caller has been trained, follow process depending on if they have or not.
  • Reset Website Login Information When customers forget login info, reset and resend login information.
  • Create Work Orders for Business Partners as needed.

 

What you need to succeed

  • 3+ years administrative experience
  • Intermediate proficiency in Microsoft Word, Excel, PowerPoint
  • Experience interacting with both internal and external customers
  • Excellent verbal and written communication skills
  • Strong customer service focus
  • Demonstrate drive and initiative to meet deadlines in a fast-paced, customer focused environment
  • Ability to collaborate effectively with colleagues to accomplish team goals
  • Excellent planning and organization skills
  • Ability to interact in a professional manner with all levels of the organization

 

 

EEO/AA M/F/V/H

 

EtQ, Inc.
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